Frequently Asked Questions

What forms of payment do you accept?
Has my order been received by Car Throttle?
I haven’t got an order confirmation - help!
Has my order been dispatched?
Can I track my order?
Can I edit my order
Can I cancel my order?
What happens if my address was entered wrong?
What if part of my order is missing?
Why is my order delayed?
My order hasn’t arrived within 2 weeks, can I have a refund?
My order had a faulty item, can I get a new one?
Why has only half my order arrived?
Can you hurry my delivery up? I'm bored of waiting!
My tracked order is only showing it has arrived in my country, where can I find out more information?
I have a discount code. How do I use it?
I forgot to use my discount code!
How should I send my return?
Do I have to pay to return?
How long can I keep my order before returning?
How long will it take to get my refund?
When will I receive my exchange?
You've sent me the wrong items!
The item I received is faulty!
I’ve bought my items using a promotional discount. Can I still return them?
Which items are eligible for return?
Can you ship to my country?
When will you be restocking a product I want?
Can you tell me if I will be accepted for finance?
I want to cancel my order. What do I do?
What details do I need to provide when I apply for credit?
Where can I select to buy with finance as a payment option?
I want to see my finance agreement prior to signing it. Where can I find it?
I’ve forgotten when my payment due date is. Where can I find this out?
I have not received a confirmation from Car Throttle. What do I do?
I’ve been approved for finance. What’s next?
My finance application has been referred, what does this mean?
When using finance, can I ship my stuff to an address other than my billing address?
When I apply for finance, will there be an entry on my credit report?
I am a student. Can I apply for finance?
If I am declined finance, can I pay for my order in full instead?

 

What forms of payment do you accept?

We accept all major credit and debit cards. We also accept PayPal. If you’re having trouble with any of our payment methods, please get in touch with our team at shop@carthrottle.com

 

Has my order been received by Car Throttle?

If you place an order online and complete payment, your order has been processed fine. How quickly you receive an email confirmation can depend on the email provider you use and the number of emails our system has to send out at once.

 

I haven’t got an order confirmation - help!

Order confirmation emails are normally sent within seconds of a successful order, however, they can take up to 2 hours to arrive in your mailbox. If you have not received an order confirmation email, please check your junk folder. In the unlikely event that you still haven’t received any emails from the Car Throttle Shop, please get in touch at shop@carthrottle.com and we will investigate.

Has my order been dispatched?

All customers that have placed orders on our website will get two emails as standard. The first is confirmation that the order has been placed. The second is confirmation that the order has been dispatched. Please note that these emails do not indicate the delivery time. Please be aware that during peak times, orders may take slightly longer to be dispatched.

Can I track my order?

You can check the status of your order by logging in to your account using the same email address that the order was placed with. Click here to create an account or click here to login if you already have one. Please note that only customers that select tracked our couriered delivery options can track their orders. Standard delivery does not include any order tracking functionality.

Can I edit my order?

You can edit your order immediately after the purchase, before any items have been shipped. You cannot edit after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.

You can edit your order by logging into your account and viewing your order history, or by clicking the link in your order confirmation email. Click here to create an account or click here to login if you already have one.

Can I cancel my order?

You can cancel your order immediately after purchase, before any items have been shipped. You cannot cancel after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.

You can cancel your order by logging into your account and viewing your order history, or by clicking the link in your order confirmation email. Click here to create an account or click here to login if you already have one.

What happens if my address was entered wrong?

You can request us to change the delivery address, however we cannot change the the billing address. If your order has already been dispatched, we cannot change it’s destination. It is the customer's responsibility to ensure that addresses are entered correctly. Please note that we have a system that checks users addresses, therefore incorrectly entered addresses are not liable for re-shipment. 

What if part of my order is missing?

If you think that your order should have something else in it, please send us an email: shop@carthrottle.com

Please note that all orders of T-Shirts, sculptures, coasters, as well as luggage and other bulky items are fulfilled by the suppliers and are sent directly from their location. This means that mixed orders will arrive separately, usually the externally fulfilled part of the order such as T-Shirts will arrive after the rest of the order.

Please ensure to let us know of any issues within 60 days of the date you placed your order, or we will not be able to resolve this for you.

Why is my order delayed?

Orders must pass through local postal services before they are sent out of delivery. This means that orders can get caught up in either customs or at the local sorting office near your location. Orders can be delayed by up to 2 weeks within its postal journey. Please be patient, as we cannot issue you with a re-ship or a refund unless your order is over 10 working days late after the maximum stated delivery time.

My order hasn’t arrived within 2 weeks, can I have a refund?

Order delivery times vary depending on where you live. Please reference https://shop.carthrottle.com/pages/delivery 

Orders that have not arrived by the estimated delivery times on the link above are asked to wait 10  working days before requesting a re-ship or refund. It is very common for orders to arrive shortly after the estimated delivery due to customs and local service delays. 

Please ensure to let us know of any issues within 60 days of the date you placed your order, or we will not be able to resolve this for you.

My order had a faulty item, can I get a new one?

Of course you can! We replace all items that arrive broken or faulty. Click here to return your item for a replacement.

Please send your broken item back to us at: 

Return Address: 

Car Throttle Returns

Ground Floor

144A Clerkenwell Road

London

EC1R 5DF

United Kingdom

Please note we cannot replace an item until it is returned to us.

Please ensure to let us know within 30 days of the date you placed your order, or we will not be able to resolve this for you.

Why has only half my order arrived?

Some of our products are not dispatched in-house. We use several suppliers who also ship products for us. If your order does not arrive in full, it could be due to this. Please note that all T-shirt and G Case suitcases are going to arrive separately to the rest of your order.

Can you hurry my delivery up? I'm bored of waiting!

Sadly we can’t. We do not hold any influence with postal services, and once the order has been dispatched, we have no more control over its delivery time. Usually we aim to dispatch on the same day that an order is placed, if the order is placed before 3pm. This can vary slightly depending on the volume of orders we receive in a day. 

Tracked/Courier delivery the only way to ensure you know where your order is at all times.

My tracked order is only showing it has arrived in my country, where can I find out more information?

Royal Mail tracking will sometimes only work once the order has been sent overseas, at that point they may then display a link to that particular countries tracking service, where you can see further tracking information.

 

I have a discount code. How do I use it?

You can enter any promotional codes you have at checkout. The total price should then update. If it doesn’t, e-mail shop@carthrottle.com and we will assist you.

I forgot to use my discount code!

Unfortunately, we cannot apply discount codes to orders that have already been placed.

How should I send my return?

We recommend you post any returns to us using a tracked delivery service, as we cannot guarantee that your items will arrive back to us safely. 

Do I have to pay to return?

Yes, you must pay for postage on returns. We sometimes refund postage in the form of a discount code for the customers next order with us, however this is at our discretion.

How long can I keep my order before returning?

We ask you return your items to us within 30 days of receiving them.

How long will it take to get my refund?

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We’ll refund you by the same method as payment (i.e. same card, Paypal).

When will I receive my exchange?

Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

If we haven’t the stock available we’ll refund you and send you an email to let you know.

You've sent me the wrong items!

We’re only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know. Contact us at shop@carthrottle.com or click here to return your item for a replacement.

The item I received is faulty!

If you think the item your received is faulty get in touch with Customer Service and we’ll see what we can do about it. Contact us at shop@carthrottle.com or click here to return your item for a replacement.


I’ve bought my items using a promotional discount. Can I still return them?

Unfortunately sale items cannot be returned unless they are faulty or incorrect.

Which items are eligible for return?

Our returns policy covers all items that are either incorrect, faulty or damaged. If your item has arrived faulty or damaged, or if in rare circumstances. Please get in touch with us by emailing shop@carthrottle.com and we will either refund or replace your order.

Can you ship to my country?

Yes, we ship to over 200 countries! Please check our delivery page for more information on shipping.

When will you be restocking a product I want?

We do our best to ensure products are always in stock in our online store, but can’t guarantee we won't sell out. If an item is unavailable, please check the store regularly to find out if the item you want is in stock.

 

Finance FAQs

 

Can you tell me if I will be accepted for finance?

Unfortunately, we cannot tell you in advance if you will be accepted for finance. The only way to find out if you will be accepted for finance is by completing the application form at checkout.

 

I want to cancel my order. What do I do?

Please contact us if you would like to return your order. If you would like to return a product, it must be in a new, resalable condition. Once we have accepted your return, we will cancel your plan and any instalments you have paid will be refunded back to you. Please be aware that you can only return your order within 28 days of the delivery date.

 

What details do I need to provide when I apply for credit?

You will need to provide your name, address (past 3 years), phone number, bank details and a personal email address. 

 

 Where can I select to buy with finance as a payment option?

You can apply for finance when you select a payment option at checkout. Once you have entered your address details for a shipping quote, your payment options will appear and you can choose a payment method.

 

I want to see my finance agreement prior to signing it. Where can I find it?

Prior to signing, your finance agreement will be sent to your email address.  In addition, your pre-contract is displayed on the screen before you sign. 

 

I’ve forgotten when my payment due date is. Where can I find this out?

Your due date can be found in the finance agreement that has been sent to you via email. However the first payment for your finance will come out of your account via direct debit approximately 25-30 days after your goods have been delivered.

 

I have not received a confirmation from Car Throttle. What do I do?

First, please make sure you have signed the finance agreement. You can also contact the retailer directly to confirm they have received your order. 

 

I’ve been approved for finance. What’s next?

If you have fully completed the application and signed the finance agreements, the retailer has received your order and will contact you separately to confirm the delivery of your ordered goods or services.

 

My finance application has been referred, what does this mean?

This means your finance application is being reviewed manually, you will be notified via email once a decision has been made. Normally this happens within 15-30 minutes. During evenings and weekends, this could take longer.

 

When using finance, can I ship my stuff to an address other than my billing address?

No. Your shipping address needs to match with your registered billing address.

 

When I apply for finance, will there be an entry on my credit report?

There will be a credit inquiry in your credit report, which means there will be an entry on your credit report that indicates you applied for credit. This is also known as a “hard check”.

 

I am a student. Can I apply for finance?

Yes, as a student you can apply, however, you need to be working a minimum of 16 hours per week.

 

If I am declined finance, can I pay for my order in full instead?

Yes, but we will have to cancel your original order as it is associated with a finance application. We will then create a new order for you, and send you a payment link. If you have been declined finance and would like to pay for your order in full, please get in touch with us at shop@carthrottle.com, or call   03330 064 417